AI Customer Service & Management Hub
Phone, WhatsApp and web are answered separately; questions outside working hours go unanswered, and repeated questions take up your team's time.
- Voice AI phone line
- WhatsApp and web chat integration
- Answers connected to your own systems
Hi, can I book an appointment for an enrollment meeting?
Of course. Thursday 14:00 and Friday 10:30 are open this week. Which one should I reserve?
Thursday 14:00, please.
Your appointment is booked. I have sent the confirmation over WhatsApp.
Sample flow
Approach
The assistant doesn't recite; it tells customers what is true in your system right now.
Whichever channel a customer uses, they get the same answer, because the assistant is connected to your calendar, records and FAQs. When the information changes, the answer changes.
For cases the assistant can't resolve, the handover flow is designed up front: it is clear which question goes to whom, through which channel. This structure is in use at Altıneller Okulları.
Project flow
Four stages; the assistant does not go live before it is tested with real questions.
Needs and channel analysis
The most frequent questions, the channels in use and the systems to connect are identified.
From you
Your FAQs and current channel details
Output
Question inventory and channel map
Integration and scenario design
The assistant is connected to your calendar, records and FAQ sources; answer and handover flows are written.
From you
System access and scenario approval
Output
Scenario and handover flow ready for approval
Build and test
The voice and text assistant is tried with real questions; wrong or missing answers are fixed.
From you
Trial feedback
Output
Assistant running in a test environment
Launch and monitoring
The assistant goes live on phone, WhatsApp and the website; conversations are monitored and flows improved.
Output
Live assistant and performance monitoring
Before we start
- Pricing
- A clear, fixed quote based on your scope.
- First step
- A free 20-minute call: needs and expectations become clear, and a first action plan takes shape.
- After launch
- Conversations are monitored; answer and handover flows keep improving.
See how this structure works at Altıneller Okulları.
“We started with Çağrı last year on the advertising side; as sensible as our steps were, our website was holding us back. He took the information we shared with him and turned it into a true work of art. Even though we pause the ads off-season, appointment requests still keep coming through the site thanks to his SEO work. Our parents are also very happy, since they can find every detail on the site, right down to the calorie counts of the meals. We sincerely thank him.”